CONTACT.
Do you want to place an order or have questions? Feel free to reach out to us directly.
Contact us:
info [at] conceptstal.se
FAQ.
HOW TO PLACE AN ORDER.
All CONCEPT STÅL products are handmade and custom-made according to your specific requirements, measurements and material choices.
Our normal production time is approximately 4–6 weeks from order confirmation and receipt of full payment. Depending on the complexity of the product, material availability or production schedule, production time may extend to approximately 8–12 weeks.
For an estimated production time for your specific project, please contact us before ordering.
PAYMENT.
Orders can be paid either invoice or through a card payment link (2.5% card payment fee applies for card payments).
DELIVERY.
Orders are shipped from Sweden (EU).
Within the EU, we normally ship larger products on pallets using DHL. Orders outside the EU are normally shipped using UPS.
Once your order has been shipped, you will receive a shipping confirmation with tracking information sent to the email address provided with your order.
Damaged goods during transport? If you notice that the package is visibly damaged upon delivery, the damage must be reported immediately to the shipping carrier upon receipt.
Import duties If an order is shipped to a delivery address outside the EU, you may be subject to import duties and taxes applicable when the shipment reaches the delivery address. Read more in our T&C here
CAN I RETURN MY ORDER?
All products from CONCEPT STÅL are custom-made and individually produced according to your specifications, including measurements, materials and finishes.
Since each product is manufactured specifically for the customer, the statutory right of withdrawal does not apply to these products under Swedish consumer legislation regarding goods made according to the consumer’s specifications. Read more about Ordering under section 2.0 in our T&C here
CAN I CHANGE OR CANCEL MY ORDER?
As all CONCEPT STÅL products are custom-made specifically for each customer, changes or cancellations are only possible before production has started. Once production has started, changes or cancellations cannot normally be accepted. Any requested changes may result in additional costs. In exceptional cases, alternative arrangements may be agreed upon in writing with the customer.
VARIATIONS IN HANDMADE PRODUCTS
Because every product is handmade, minor variations in dimensions, welding, polishing, grain direction, colour tone and surface finish may occur.
These variations are natural characteristics of handmade stainless steel products and are not considered defects.
DAMAGED PRODUCT.
All products undergo quality control before leaving our workshop. If you believe your product has a manufacturing defect or is damaged upon delivery, please contact us via email or read more in our T&C here
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