CONTACT.
Do you want to place an order or have questions? Feel free to reach out to us directly.
Contact us:
info [at] conceptstal.se
or cal (+46) 709 95 05 47
FAQ.
ORDER & LEAD TIME.
Normal production lead time is between 2-4 weeks from order confirmation. But it may vary up to 8-12 weeks depending on the request. For questions, please contact us for an estimation.
PAYMENT.
Orders are paid either through invoice or via a card payment link (2.5% fee applicable).
DELIVERY.
Orders are shipped from Sweden (EU).
We normally ship all orders on palett using DHL within EU, and UPS for orders placed outside of the EU.
Once your order is shipped, a shipping confirmation with a tracking link will be sent to the order email address. You can use this link to track and follow your order shipment status.
IMPORT DUTIES.
If an order is shipped to a delivery address outside the EU, you may be subject to import duties and taxes applicable when the shipment reaches the delivery address. You as a customer are fully responsible for payment of any such import duties, taxes or similar fees. We have no control over these charges and they may vary from one country to another. If you have any questions in this regard you should always contact your local customs office.
PRODUCT CARE.
As with all furnitures, over time, general usage will be visible. High-shine polishing are more subject to scratches than brushed polishing, general finger prints or other dust can be removed with a clean micro-fiber cloth/towel and window/glass cleaner spray.
Over time, your product will get some patina. However, it’s possible to have your product look new again with polishing. Please contact us for more information.
LINKS.
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